 |
Q |
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What
is eRentPayer? |
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A |
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eRentPayer
is the first company to seamlessly combine traditional
property management software with an integrated online
rent payment solution. It is the most user friendly
interface on the market.
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Q |
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Is
it easy to get started? |
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A |
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Yes, once your
company is signed up, residents may begin making payments
from your corporate website via check or credit card.
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Q |
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Why
do managers choose eRentPayer? |
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A |
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The answer
is simple. Online rent payments make life easier, eliminate
collection hassle, and increase cash flow. Managers
no longer have to deal with paper checks, bounced checks,
manual bank deposits, or endless paperwork.
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|
Q |
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Is
eRentPayer secure? |
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A |
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All
data and transactions are simultaneously written redundantly
across multiple servers, and backed up nightly. Your
sensitive information is no longer subject to the integrity
of your local machine.
eRentPayer boasts multiple OC48 connections and will
out perform most sites on the web today with its n-tier
architecture--allowing eRentPayer to offer one of the
highest availability ratings in the industry.
All eRentPayer transactions are 128 bit encrypted for
your security and peace of mind.
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Q |
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How
exactly do residents pay their rent online? |
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A |
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Any resident
can create a secure login where they can access their
balance 24 hours a day. Once logged in, they can pay
their monthly fees in a matter of seconds. Residents
also have the option of setting up recurring payments.
It's easy.
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|
Q |
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How
much does eRentPayer cost? |
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A |
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eRentPayer
offers the most efficient technologically sound solution
at the lowest price. We charge no data migration fees
or one time set up fees. There are also no licensing
fees to use eRentPayer.
Clients only pay for transactions. These prices are
set on a pro-rated basis depending on the number of
residents in your organization.
Transactions can be paid for by either managers or residents.
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Q |
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How
much data entry does eRentPayer eliminate? |
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A |
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By utilizing
eRentPayer services, managers eliminate the need to
collect and post rent by hand. They also streamline
the application process by allowing potential residents
to fill out online applications. These online applications
integrate seamlessly with a user friendly manager accessible
database.
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Q |
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When
do online rent payments post to management accounts? |
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A |
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Rental funds
post to management accounts on a daily basis as they
clear the bank.
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|
Q |
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How
are managers notified of payment? |
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A |
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Managers can
search, sort and export payments in real time. Direct
Deposits statements are also emailed to the property
managers when rental funds post to destination accounts.
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|
Q |
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Can
managers collect funds from multiple properties with
eRentPayer? |
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A |
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Yes, a client
account can hold hundreds or even thousands of different
properties. And all the funds for those properties can
be sent to any bank account the client desires. Multiple
properties, multiple owners, multiple accounts, NO PROBLEM.
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Q |
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Does
eRentPayer process credit card payments? |
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A |
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Yes, eRentPayer
works through Authorize.net
to process credit card transactions. Authorize.net
offers a host of qualified merchant providers. Clients
may use an independent merchant provider or process
payments through eRentPayer's merchant solution.
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Q |
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Does
eRentPayer protect client data? |
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A |
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Yes, Please
review our privacy policy below.
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|
Q |
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How
is eRentPayer better than services like autodraft, PayPal,
RentPayment.com and other online payment services? |
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A |
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Most payment
processing companies are not designed to service the
needs of the property management industry. Their interfaces
offer no management features. With eRentPayer, payments
are tracked through a traditional property management
interface. Funds are routed to correct destination accounts.
Customized billing and integration features are also
available. It is a completely paperless solution from
start to finish.
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Q |
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How
does eRentPayer interface with the ACH Network? |
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A |
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eRentPayer
processes online rent payments via the ACH Network.
The Automated Clearinghouse (ACH) is an electronic payment
delivery system that was introduced in the early 1970s
as a more efficient alternative to checks. ACH has evolved
into a nationwide network that processes electronically
originated credit and debit transfers for thousands
of participating institutions nationwide.
Debits authorized from residents' checking accounts are
cleared and then routed to the bank of your choice.
Debits may be set up on a one-time or recurring basis.
eRentPayer software has the unique ability to automatically
generate industry standard NACHA files. There is no
need for managers to create nightly batch files. eRentPayer
automates the entire process from start
to finish.
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Frequently
Asked Questions